Now you see it, now you don’t. Just over a month after a popular ride-hailing service expanded its operations to include taxi services in New York City, the company announced its decision to withdraw. The CEO, Travis Kalanick, revealed this development in an email to CNET today. All references to taxi services in New York City have been promptly removed from the company’s website.


  1. What prompted the expansion of the ride-hailing service to include taxis in New York City?
    The company aimed to provide more transportation options for users in a busy metropolitan area.

  2. Why did the Taxi and Limousine Commission (TLC) in New York City oppose the integration of taxi services by the ride-hailing company?
    The TLC cited existing regulations that prohibited the processing of credit card transactions for taxi services through the ride-hailing app.

  3. How did the ride-hailing company attempt to address the regulatory concerns raised by the TLC?
    Initially, the company offered a workaround by providing complimentary taxi services for a limited period.

  4. What challenges did the ride-hailing company face after introducing taxi services in New York City?
    The TLC asserted that local regulations did not permit the use of apps for hailing cabs, leading to further complications for the ride-hailing service.

  5. How did the CEO, Travis Kalanick, view the overall success of the taxi service initiative in New York City?
    Despite the challenges encountered, Kalanick deemed the program a success, highlighting the positive impact on participating drivers.

  6. What were some of the positive outcomes experienced by taxi drivers who collaborated with the ride-hailing company in New York City?
    Certain drivers reported significant increases in daily earnings through their partnership with the ride-hailing service.

In a strategic move to enhance transportation offerings, a renowned ride-hailing service ventured into providing taxi services in New York City. However, regulatory hurdles, particularly concerning credit card transactions and app-based hailing, led to the discontinuation of this service. Despite these challenges, the company remains committed to fostering innovation and resolving issues with regulatory bodies for the benefit of consumers. While the taxi service may no longer be available in New York City, it continues to operate successfully in other cities. For those seeking convenient and reliable transportation alternatives, exploring the company’s diverse services in various locations remains a promising option.

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