1. What were the conflicting claims made by Verizon Wireless and Sprint Nextel’s CEO Dan Hesse regarding the availability of the Palm Pre?

    • Verizon Wireless claimed they would offer the Palm Pre within six months, which was contradicted by Sprint Nextel’s CEO stating the information was inaccurate.
  2. What did Sprint and Palm agree on regarding the length of the exclusivity deal for the Palm Pre?

    • Sprint and Palm agreed not to disclose the duration of the exclusivity deal, despite Verizon’s statements.
  3. What did Lowell McAdam, CEO of Verizon Wireless, mention about upcoming devices on their network?

    • Lowell McAdam stated that consumers could expect devices like the Palm Pre and a second-generation Storm on Verizon’s network within six months.
  4. What were AT&T’s intentions concerning the Palm Pre?

    • AT&T’s CEO expressed hope to have the Palm Pre on their network after the exclusivity deal with Sprint ended.
  5. What significance did the Palm Pre hold for Sprint as a company?

    • The Palm Pre was anticipated to be Sprint’s flagship smartphone, aiming to enhance the carrier’s reputation and retain customers.
  6. How was the reception of the Palm Pre by reviewers?

    • Early reviews, including positive feedback from CNET’s Bonnie Cha, deemed the Palm Pre as a viable alternative to the iPhone.
  7. What improvements did Sprint highlight during the launch event?

    • Sprint emphasized enhancements in customer service, network reliability, and competitive pricing, positioning itself as a transformed company.
  8. What did Dan Hesse mention about Sprint’s customer satisfaction and network reliability?

    • Dan Hesse highlighted a consistent increase in customer satisfaction and recognition for having the most reliable 3G network.
  9. How did Sprint position itself in terms of value compared to competitors?

    • Sprint positioned itself as a value player, offering cost-saving plans like the $100 Simply Everything Plan in comparison to AT&T and Verizon Wireless.
  10. What gap did Sprint acknowledge in consumer perception?

    • Sprint acknowledged a perception gap between current and potential customers, striving to bridge it through improved services and offerings.
  11. What changes did Dan Hesse mention in Sprint over the past year?

    • Dan Hesse outlined improvements in network quality, customer experience, and rate plans, showcasing a significantly evolved company.
  12. How did Sprint aim to win over the public despite past challenges?

    • Sprint aimed to build trust by highlighting positive customer feedback, network enhancements, and competitive pricing, positioning itself as a redefined brand in the market.


The article discusses the contrasting claims made by Verizon Wireless and Sprint Nextel’s CEO, Dan Hesse, regarding the availability of the Palm Pre. While Verizon anticipated offering the device within six months, Sprint emphasized the exclusivity agreement’s confidentiality. The Palm Pre held strategic importance for Sprint, aiming to revamp its image and retain customers. Reviews praised the device as a promising alternative to the iPhone.

During the launch event, Sprint highlighted improvements in customer service, network reliability, and competitive pricing, signaling a transformative phase for the company. Dan Hesse emphasized Sprint’s commitment to customer satisfaction and network quality, positioning the brand as a value player in the market. Despite past challenges, Sprint aimed to bridge the perception gap among consumers through enhanced offerings and services, showcasing a redefined brand identity. Readers are encouraged to explore the Palm Pre’s potential and Sprint’s evolution in the competitive market.